Terms and Conditions
Appointment Confirmation
Cancellation/Rescheduling Policy
Clients may cancel their engagement with us prior to the specified deadline (3 business days prior to your appointment) to receive a full refund of their payment. However, if the cancellation occurs within the 3 business day window leading up to the scheduled service, a fee amounting to 30% of the total payment will be retained to cover administrative costs. This policy ensures that we can manage our resources effectively while still providing flexibility to our clients. Clients are encouraged to review their schedules carefully and notify us of any cancellations as soon as possible to avoid potential fees.
Rescheduling Policy: We aim to provide flexible service while maintaining our schedule. Clients can reschedule their appointment without a rescheduling fee if the request is received 3 business days in advance of the scheduled service. The sole exception to this policy, which may necessitate rescheduling by our company, is inclement weather. For all other situations, client-initiated rescheduling is typically not an option. Our services are structured to allow completion with proper access to the property, regardless of owner or tenant presence. Ensuring this access is the responsibility of the client.
Change Order Policy
Modifications to Scope of Work: We understand that sometimes adjustments to your painting project may be desired after the initial agreement. Should you wish to request any changes to the original scope of work or require additional painting services, please submit your request to us in writing. We will promptly evaluate the request and provide you with a clear, written proposal outlining any modifications to the project plan, adjustments to the timeline, and any associated additional costs. To ensure clarity and avoid delays, no changes or additional work will begin until you have reviewed and approved this written change order, including agreement on any revised pricing. We are committed to accommodating reasonable requests whenever possible, provided they are mutually agreed upon and financially covered.
Credit Card Authorization
In order to secure an appointment, it is mandatory to have a valid credit card on file. If a credit card is not provided at the time of booking, the appointment cannot be confirmed and will not be scheduled. This policy ensures that all reservations are guaranteed and helps us manage our resources effectively. Please provide your credit card information to facilitate the booking process.
Payment Terms
Estimate Fee (Prepaid): For all in-person estimates, a non-refundable prepayment of $85 is required to schedule the appointment. This fee covers the time and travel costs associated with providing a detailed on-site assessment.
Service Deposit: For all painting services (excluding the initial in-person estimate), a non-refundable deposit of fifty percent (50%) of the total project cost is required to secure your booking and schedule the commencement of services. By booking a service appointment, the Client authorizes Eye Paint to charge the provided credit card for this initial deposit.
Remainder Balance: The remaining balance, constituting fifty percent (50%) of the total project cost, is due and payable upon satisfactory completion of the painting services and a final walkthrough conducted with the Client. An invoice for the remaining balance will be provided to the Client at this time, and payment is expected promptly.
Accepted Payment Methods: For the final balance, Eye Paint accepts the following forms of payment: cash, printed checks made payable to Eye Paint, and credit card payments (processing fees may apply).
Late Payment Fees: In the event that the final balance remains outstanding beyond the due date specified on the invoice, a late payment fee of ten percent (10%) of the overdue amount will be applied for each month, or portion thereof, that the payment remains delinquent. The Client agrees to be responsible for all costs associated with the collection of overdue payments, including but not limited to legal fees.
Site Access and Client Responsibilities
To ensure the smooth and efficient completion of your painting project, the following conditions regarding site access and client responsibilities apply:
Utilities: The Client is responsible for ensuring that working water and electricity are available at the property throughout the duration of the scheduled services. In the event that these utilities are not readily accessible upon the arrival of our crew, resulting in a wasted trip, a service fee of $125 may be applied to compensate for the lost time. We value the time of both our clients and our team.
Pet Safety: For the safety of your pets and our crew, all pets must be securely confined or removed from the work area prior to the commencement of work and remain so until the project is completed for the day. Eye Paint is not responsible for the safety or supervision of any animals on the property.
Fragile and Valued Possessions: The Client is solely responsible for removing and securing any fragile, valuable, or irreplaceable possessions that they do not wish our crew to handle or work around. These items should be safely stored away from the work area prior to the arrival of our painting team. Our standard service includes the moving and covering of general furniture within the work area, but does not extend to items of significant value or fragility.
Property Access: The Client agrees to provide our crew with unimpeded access to the property during the agreed-upon service window. This window will be confirmed with the Client three (3) business days prior to the scheduled start date. While the Client is not required to be present during the service, it is the Client's responsibility to ensure that all necessary access codes, keys, or other entry methods are provided to Eye Paint prior to our crew's arrival. Failure to provide adequate access that prevents our crew from commencing work may result in a service fee as outlined above for wasted trips.
Scope of Work
This clause outlines the standard procedures included in our painting services. The specific scope of work for your project will be further detailed in your individual estimate or contract.
Interior Painting:
Prior to painting, our standard preparation process includes the following:
Furniture and décor within the work area will be carefully moved to the center of the room and fully covered with new plastic sheeting.
All flooring in the work area will be protected with clean drop cloths.
Cracks and holes in walls will be filled and smoothed.
Stains will be sealed to prevent bleed-through.
Surfaces will be scuff-sanded as needed to ensure proper paint adhesion.
All repaired areas will be primed.
Application of premium-quality paint to achieve a uniform and aesthetically pleasing finish.
Exterior Painting:
Prior to painting, our standard preparation process includes the following:
Exterior surfaces to be painted will be thoroughly cleaned, either by power washing or hand washing, to remove dirt, mildew, and other contaminants.
Loose and peeling paint will be scraped off.
Previously caulked gaps will be inspected and re-caulked as necessary to prevent water intrusion.
All repaired areas will be primed.
Application of premium-quality paint to the home's exterior to create a uniform and durable finish.
Clean Up:
We are committed to treating your property with the utmost care and respect. Our standard clean-up procedure includes:
Returning furniture and décor to their original positions, unless otherwise instructed by the Client.
Ensuring the work area is thoroughly cleaned of all painting materials, debris, and dust.
We strive to leave your home or business in the same condition we found it, clean and ready for you to enjoy your newly painted space.
Inspection:
Upon completion of the painting services, we will conduct our own detailed inspection of the work performed. Following our internal review, we will invite you to participate in a final walk-through to ensure your complete satisfaction with the results. Additionally, you may be contacted after the project is complete to provide feedback on your experience and/or to leave a review of our services.
Warranties
One-Year Workmanship Warranty: Eye Paint warrants that our painting services will be performed in a workmanlike manner and free from defects in workmanship directly resulting from improper surface preparation for a period of one (1) year from the date of project completion. This warranty specifically covers issues such as peeling, blistering, or flaking of the applied paint film that is directly attributable to inadequate or incorrect surface preparation performed by our crew.
This Workmanship Warranty Does NOT Cover:
Paint Failure Due to Pre-existing Conditions: This warranty does not cover any peeling, blistering, flaking, or other issues that are caused by or related to pre-existing conditions of the substrate, including but not limited to: * Moisture intrusion or water damage. * Mold or mildew growth. * Rotting or deteriorated wood. * Existing paint failures or adhesion issues prior to our work. * Structural movement or settling of the building.
Damage Caused by External Factors:
This warranty excludes damage resulting from:
Normal wear and tear.
Abuse, misuse, or neglect by the Client or third parties.
Accidental damage, scratches, or impacts.
Acts of God, such as hurricanes, floods, or extreme weather.
Paint Manufacturer Defects: This warranty covers our workmanship, not defects in the paint product itself. Any claims related to paint defects should be directed to the paint manufacturer as per their warranty.
Client-Supplied Materials: For clarity, our one-year workmanship warranty, as outlined above, applies exclusively to projects where Eye Paint supplies all paint and other necessary materials. If the Client chooses to provide their own paint or any other materials for the painting service, the workmanship warranty is automatically voided in its entirety. By opting to use their own materials, the Client assumes all responsibility for the quality, suitability, and performance of those materials, and Eye Paint will not be liable for any issues or failures that may arise, regardless of the application.
Minor Imperfections: This warranty does not cover minor imperfections or variations in the paint finish that are consistent with industry standards and are not readily noticeable.
Changes in Appearance Over Time: Normal fading, chalking, or gloss reduction that occurs over time due to exposure to the elements is not covered.
Repairs or Modifications by Others: Any repairs, alterations, or touch-ups performed by the Client or a third party will void this warranty.
To make a warranty claim: the Client must notify Eye Paint in writing within the one-year warranty period, describing the issue and providing photographic evidence. Eye Paint will inspect the affected area and, upon verification that the issue is a direct result of improper surface preparation by our crew, will, at its sole discretion, either repair the affected area or repaint it at no additional cost to the Client. This warranty is non-transferable and applies only to the original Client and the originally painted surfaces.